Perez Martinez Agreement
Recall that the conflict can be addressed through negotiation, mediation, where trading is addressing issues to reach an agreement, and tries to reach an agreement with someone, because there is something that motivates a common interest. It is an act we do every day with our families, coworkers, neighbors or any person with whom we interact. If, however, although we do constantly, the results are not always optimal, we can let (us or someone else) had some "flavor" of dissatisfaction, burnout and even enmity. Mediation is not only the assistance of an independent third party, which faces the deconstruction of the problem situation and facilitates decision making of the parties and which has also been called an arbitrator. This person usually has extensive experience in the proposed alternatives have been considered before, help maintain an appropriate social climate, are persuasive in trying to reflection between the two parties, etc Teresita J. Perez Martinez, tells us that the negotiations can be run in three basic stages: 1. Analysis.
It is a stage where it is to gather all information possible, confront it. Where should analyze the needs and personal and social values to defend. It should be a time of meditation on the organization and information and analysis of hostile perceptions and emotions, the possible lack of clarity, communication barriers, etc. 2. Projection.
Here we analyze the conflict-man triad context in a constant interdependence. It is a stage where they will decide what, when, how and why, remain convinced that even the most skilled managers can not come to anticipate all the consequences of any actions they take … contingencies exist, are not created intentionally. The truth is that flexibility, creativity and honesty go hand in hand in the success of this phase of planning a screening in the negotiation of conflict. 3. Discussion. And the parties communicate in search of reaching an agreement, where social skills are essential for proper treatment and understanding between the parties. As we mentioned earlier, consistent and honest actions, will always flattering for making decisions on the proper handling of a conflict. m