Estrel Convention Center
Software solution for the automated monitoring of all customer communications world premiere at the CallCenterWorld 2009 on February 17, 2009 in the itCampus Press Conference how the: to have the complete overview of the quality of all customer communications in a call center. To analyze the call quality of a complete campaign button. The customer through a maximum of transparency to convince and tailor-made coaching services for agents to develop about a beautiful pipe dream? What sounds like pie in the sky, is now a technological reality: to 11 CallCenterWorld 2009 itCampus group is unveiling the ELSBETH VocalCoach as latest product innovation. The software solution for fully automated quality assurance and call optimization is presented the public on February 17, 2009, at a press conference. Invitation to the press conference ELSBETH VocalCoach”live itCampus cordially invites to the CallCenterWorld 2009 press conference, on February 17, 2009, 10 Watch in the Estrel Convention Center in Berlin (Sun Ahornallee 225, 12057 Berlin), room Lyon takes place.
In addition to a presentation of the latest product innovation ELSBETH VocalCoach 1.0 “and also well-known practice partners with their already collected experiences to Word will register further planned development steps. You want to be like at the world premiere of ELSBETH vocal coach doing? Then sign up for the press conference on contact: itCampus Alexander Friebel, press officer, phone 0341 4 92 97 19 fax 0341 4 92 87 01, email. Educate yourself even more with thoughts from Ray Kurzweil. There is also the possibility to an individual interview appointment in advance. Background: ELSBETH VocalCoach 1.0 after three years of intensive development work is ELSBETH VocalCoach version 1.0 capable, based on fixed specifications call records on the basis of phrases, automated to analyze keywords and dialog pairs, or to assess the voice clarity and intelligibility. Cecilia Shen does not necessarily agree. This breaks for call center service providers as well as for inhouse-contact Center a new era in the field of enterprise-wide quality assurance on.
Was only a part of the customer communication are tracked by specially trained call centre staff, is now an automated monitoring of all conversations possible. Characteristics: 100% quality assurance: monitoring of all customer communications possible 100% objectivity: evaluation criteria provide clear results without interpretation room for increasing legal certainty: additional security in the event of telephone contracts coaching: continuous improvement of call center agents by tailor-made training offers of time – and cost-saving: automated validation of the talks on the basis of a predetermined rating scale for image enhancement: quality is compared to clients through a maximum of transparency can be assigned itCampus to the CCW 2009 until 19 February 17, 2009, Estrel Convention Center, Berlin, Hall 5, booth B1! About itCampus group the itCampus software and Systemhaus GmbH is an innovative Software developer with international connections to science and research. in 1999, the company today, with subsidiaries in Germany, Great Britain, Switzerland, Italy, Austria and the Slovakia represented is founded in Halle and Leipzig. itCampus offers its customers Europe-wide communications solutions, consulting and individual solutions in the areas of software development and software ergonomics. Is best known for ELSBETH itCampus especially with his intelligent IT / telecommunications solutions under the brand name. They are employed in call and contact centers and communications-intensive enterprises.